Terms & Conditions of Service

1. Booking Policy

All tour bookings, private car hires, and airport transfers with Hendric Bali Journey can be made directly online via our platform or through our official WhatsApp contact. We recommend booking at least 24 hours prior to your scheduled pickup time to ensure fleet and driver availability.

2. Airport Transfer & Waiting Time

For pickups at Ngurah Rai International Airport (DPS), we provide a complimentary waiting time of up to 90 minutes after your flight's official landing. Please provide your flight number during booking so our drivers can monitor arrival schedules.

3. Cancellation & Refund Policy

• Cancellations made more than 24 hours prior to scheduled pickup time are eligible for a full 100% refund.
• Cancellations made within 24 hours or no-shows on the day of the trip are non-refundable.
• If a tour is cancelled by us due to extreme weather or force majeure, you may reschedule at no extra cost or request a full refund.

4. Inclusions & Exclusions

Standard private car tour rates include: air-conditioned vehicle, fuel (petrol), friendly English-speaking driver, regular parking fees, and bottled mineral water. Attraction entrance fees, meals, and personal expenses are not included unless specified in an all-inclusive package.

5. Contact Us

If you have any questions regarding our terms of service, please reach out to our team at: